Managed IT Services

Discover our range of flexible Managed
IT Support Services. Tailored support
when you need us.

Outsourcing your IT to a managed IT service provider is the most cost effective way you can keep your systems up to date and stay on top of evolving security threats.

We offer a range of managed IT services to keep your infrastructure and systems operational and secure. When working with you, we take on board your system usage, size, the way you do business and your budget, and create a managed service package around how you want to work.

Of course, no matter how big or small your business, with our IT support services, we proactively review your security, infrastructure and system performance and let you know if there are any areas of concern, or network improvements.

In addition, as a Managed Security Service Provider (MSSP), we’ll focus on prevention, and then monitor and detect threats to your system in real time, taking immediate action when required, while keeping you informed to protect your business.

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Download our brochure on Managed IT Services.

Managed IT Support Service Desk

Managed IT Support Service Desk – Business as Usual (BAU)

Our primary focus is to provide Managed IT Services that enable you to focus on your business without having to worry about your IT. However, when you do need extra support with day-to-day IT issues, our service desk staff are on hand to respond quickly with high-level expert advice.

Our IT support services are flexible, so you can choose the Service Desk coverage that’s the best value for your organisation. For example, if you only require office-hours support, there’s an option for you, or if you need round the clock, 7 days a week support, you can have the option that gives you the level of managed IT support your business needs to operate at maximum efficiency.

For more information about our services, get in touch with our expert consultants on 0118 918 6822. Alternatively, fill in our contact form, and we’ll get back to you shortly.

Managed IT Security Services

Managed Endpoint Protection Service

Our Endpoint protection service continuously monitors all your employees’ work-related smartphones, tablets and computers to protect your business no matter how or where your teams need to work. We begin with a full endpoint audit of all your devices, checking for software versions, latest security patches and existing issues. Then, we’ll install our security agent on all your devices – this can be done remotely with no disruption to your working day. From that point onward, our security experts continually monitor all devices for threats, and act immediately if any suspicious activity is detected.

MSSP SIEM

We provide a managed Security Information and Event Management (SIEM) service that constantly monitors the integrity of your entire IT system, and creates an alert if any potential weaknesses are detected.

With a strong focus on prevention, we continuously monitor your security compliance status to reduce the chance of a security breach. You’ll receive regular, detailed reports on the status of your systems, and notify you of any action we’ve had to take as a result of a detected threat.

Managed Compliance

With GDPR, not only do you have to ensure your employees’ and customers’ data are safe, if you do experience a security breach, the fines are huge. It’s never been so important to proactively safeguard your IT systems. As managed IT service providers, we’ll make sure you are GDPR compliant, and then monitor your systems on an ongoing basis to ensure you are maintaining the level of data security you should.

We also help you manage your ISO 27001 commitments, so you can keep your clients’ data safe and retain your certified status. We ensure your existing security hardware is keeping up with the changing threat landscape with annual Firewall Health Checks.

MSSP Firewall

Your firewall is the most critical part of your organisations’ defence against malicious activity and increasingly sophisticated cybercrime. At Nouveau, we manage your firewall, making sure it’s always optimised and up-to-date to guard against the most recent advances in security threats. We’ll set up and proactively monitor your firewall, automatically applying any security upgrades that you might need. We’ll assess the integrity of the firewall within your wider IT security landscape, ensuring it remains effective as your organisation changes.

Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself. Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times. I most appreciate the accessibility, knowledge and friendliness of the team.

Judith Ball

Aspen Worldwide

I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company. There are definitely no plans here to switch to a different IT services company for the foreseeable future. Here’s too many more years with using Nouveau Solutions!

Lee Burgess

Combined Independents (Holdings) Ltd

Just wanted to say how impressed I have been with the out of office support from Daniel. We had a full power outage and several issues occurred due to this, the expertise and support from Daniel was superb. As always you can depend on Nouveau to pull out all the stops and save the day. Thank you and look forward to working with you in the future.

Nina Shanker

Holland ltd

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” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

Farhad | London Borough of Hounslow

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” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

Judith Ball | CFO | Aspen Worldwide

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” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

Here’s to many more years with using Nouveau Solutions! “

Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

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” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

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” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

Stefan Nader | Ensilica

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