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Domain Name Registration and Rules

Contact Information
Nouveau Solutions LTD
Alba House
Mulberry Business Park
Wokingham
Berks
RG41 2GY

Tel: 0118 969 9290
Email: info@nouveau.co.uk

Domain Name Registration Terms and Conditions

.uk customers please see Nominet’s Terms and Conditions of Domain Name Registration at which can be found at http://www.nominet.uk/go/terms

Customer Service Level Agreement

Nouveau Solutions operates a fully-managed domain name registration service. Please either email us at sales@nouveau.co.uk, phone us on 0118 969 9290 or send a letter to us if you would like us to register a domain on your behalf, or carry out an amendment on an existing domain records that you have registered with us. We will respond to all requests within 2 working days. We will provide a quote for all new domain registrations along with a summary of renewal costs valid for the first year within 2 working days. The standard charge for an amendment to a domain is £50 + VAT, per request per domain, unless alternative rates have previously been negotiated. Nouveau Solutions reserves the right to postpone amendments to domains, including their transfer to other domain registrars, in the event of unpaid outstanding invoices until these invoices have been settled.

Renewal & Expiry Policy

We will send an email communications to alert you that your domain name registration service will expire on a certain date. We will send, at a minimum, a renewal reminder 30 days and 7 days prior to expiration. If the registration is not renewed five days after the expiration date, we will send another renewal reminder notice. We will send these email communications to the email address that is recorded in our database for the registered name holder of the domain immediately prior to its expiration. We will also copy these email communications to the renewal email address (if different from the Registered name holder email) that is associated with the account that the domain name resides in.

Complaints & Escalation Process

If you are not satisfied with the service that you receive relating to a domain registration, please tell us and we will attempt to resolve any issues as quickly as possible.
Please either email us at info@nouveau.co.uk, or phone on 0118 969 9290

If you are not satisfied with the response to your complaint and wish to escalate it further, please contact Nominet at https://www.nominet.uk/resources/complaints/

Abuse Email
To report abuse complaints such as phishing scams, spam and any other abusive email, contact: info@nouveau.co.uk


” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

Farhad | London Borough of Hounslow

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” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

Judith Ball | CFO | Aspen Worldwide

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Euronics Logo
” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

Here’s to many more years with using Nouveau Solutions! “

Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

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” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

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” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

Stefan Nader | Ensilica

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