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    What’s not to love about our Business as Usual IT Support

    Outsourcing your Business as Usual IT support can massively reduce your IT workload.

    Every business needs a dedicated team, whether that’s in-house or outsourced to a specialist, that helps keep your organisation’s lights on and blood pumping. By outsourcing your IT services from Nouveau, your company can focus on work without having to worry about your business’ IT functioning the way you expect it to.

    Your IT setup is one of the most integral aspects of your business, so why not relieve some of the stress and leave the everyday running of your Business as Usual IT to our friendly team of experts.

    What we think you’ll love about Business as Usual IT Support

    Firstly, Nouveau’s definition of Business as Usual (BAU) in IT means carrying out your every-day important IT-related tasks while allowing the business to operate at its maximum efficiency. This means our BAU support covers an extremely wide range of general operations such as ensuring email services are working correctly, setting up new users and quickly fixing any system breakages (unfortunately they do happen!). We’ll keep your systems working, and if by any chance they encounter any issues, we will make sure they get fixed. Our aim is to provide you with maximum uptime whilst encountering the least number of faults. By ensuring that your business has a fully functioning and efficient IT setup, you can focus your attention on the larger scale projects that require your undivided focus and attention.

    By shifting the IT workload over to us, you can begin to focus on important business matters with the assurance that Nouveau are swiftly dealing with day to day IT operations and mitigating various business critical issues.

    Why Nouveau?

    Our proactive approach means we can spot any potential issues and provide expert advice on how to prevent and minimise any risk. Instead of being reactive to a fault, our specialists across our networking, server and technical support teams can provide guidance on what actions your business needs to take to prevent these issues. If your systems are starting to look tired and need updating, we can let you know. If your systems are running on an operating system that is soon to be no longer supported with security patches, we’ll kindly give you advice on that too.

    By reducing your IT workload with Business as Usual support, you can focus on the projects that matter whilst we deal with your daily IT operations.

    Our friendly service desk

    Although our primary goal is enabling you to focus on your business without having to worry about your IT, there will come a time where you do need some extra support with your Business as Usual operations. Luckily, when you do need extra support with day-to-day issues, our Service Desk will be there to give you a helping hand. Our team of experts is on hand to respond quickly with high-level advice to aid you in your pursuit to solve any problem that you have.

    Clifford Poole, one of Nouveau’s expert support engineers, told us that some common problems the service desk deal with on a day-to-day basis can range from simple password expiration resets to advanced email bounce issues and minor system changes. As part of BAU support, Nouveau’s friendly support team strive to provide as much help as possible and will do their best to leave no stone unturned when it comes to your queries. Their objective is to maintain the efficiency of the operations that keep your business’ engines running.

    Nouveau can help

    If you are an organisation who needs help with your everyday IT projects and workloads, Nouveau will be happy to help. With over 25 years of experience in the IT Solutions and Services industry, our friendly support experts can cater to your individual business requirements. Whether you need help because your existing IT resource does not have the in-house skills to complete a task, because your business doesn’t have an IT department at all, or you simply need holiday or sickness cover, Nouveau can help.

    To get in touch, send an email to hello@nouveau.co.uk or give one of our friendly account managers a call on 01189 186822


    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow

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    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide

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    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

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    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

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    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica

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