What’s not to love about our Business as Usual IT Support
Outsourcing your Business as Usual IT support can massively reduce your IT workload.
Every business needs a dedicated team, whether that’s in-house or outsourced to a specialist, that helps keep your organisation’s lights on and blood pumping. By outsourcing your IT services from Nouveau, your company can focus on work without having to worry about your business’ IT functioning the way you expect it to.
Your IT setup is one of the most integral aspects of your business, so why not relieve some of the stress and leave the everyday running of your Business as Usual IT to our friendly team of experts.
What we think you’ll love about Business as Usual IT Support
Firstly, Nouveau’s definition of Business as Usual (BAU) in IT means carrying out your every-day important IT-related tasks while allowing the business to operate at its maximum efficiency. This means our BAU support covers an extremely wide range of general operations such as ensuring email services are working correctly, setting up new users and quickly fixing any system breakages (unfortunately they do happen!). We’ll keep your systems working, and if by any chance they encounter any issues, we will make sure they get fixed. Our aim is to provide you with maximum uptime whilst encountering the least number of faults. By ensuring that your business has a fully functioning and efficient IT setup, you can focus your attention on the larger scale projects that require your undivided focus and attention.
By shifting the IT workload over to us, you can begin to focus on important business matters with the assurance that Nouveau are swiftly dealing with day to day IT operations and mitigating various business critical issues.
Our proactive approach means we can spot any potential issues and provide expert advice on how to prevent and minimise any risk. Instead of being reactive to a fault, our specialists across our networking, server and technical support teams can provide guidance on what actions your business needs to take to prevent these issues. If your systems are starting to look tired and need updating, we can let you know. If your systems are running on an operating system that is soon to be no longer supported with security patches, we’ll kindly give you advice on that too.
By reducing your IT workload with Business as Usual support, you can focus on the projects that matter whilst we deal with your daily IT operations.
Our friendly service desk
Although our primary goal is enabling you to focus on your business without having to worry about your IT, there will come a time where you do need some extra support with your Business as Usual operations. Luckily, when you do need extra support with day-to-day issues, our Service Desk will be there to give you a helping hand. Our team of experts is on hand to respond quickly with high-level advice to aid you in your pursuit to solve any problem that you have.
Clifford Poole, one of Nouveau’s expert support engineers, told us that some common problems the service desk deal with on a day-to-day basis can range from simple password expiration resets to advanced email bounce issues and minor system changes. As part of BAU support, Nouveau’s friendly support team strive to provide as much help as possible and will do their best to leave no stone unturned when it comes to your queries. Their objective is to maintain the efficiency of the operations that keep your business’ engines running.
Nouveau can help
If you are an organisation who needs help with your everyday IT projects and workloads, Nouveau will be happy to help. With over 25 years of experience in the IT Solutions and Services industry, our friendly support experts can cater to your individual business requirements. Whether you need help because your existing IT resource does not have the in-house skills to complete a task, because your business doesn’t have an IT department at all, or you simply need holiday or sickness cover, Nouveau can help.
To get in touch, send an email to firstname.lastname@example.org or give one of our friendly account managers a call on 01189 186822