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There has been a lot of information circulating about recent virus outbreaks that have hit large organisations such as the NHS, manufacturing and Telecoms for example. People are banding about the terms WannaCry (the name of the virus in this instance) and ransomware and causing a panic about a situation that whilst important has not changed just with the recent outbreak.

There are two main ways that a virus will propagate. The first is by fooling someone into running them. Generally, they pray upon statistics. If you send an email to enough people mentioning a recent purchase on a popular website (such as Amazon), some people will have done this and this naturally will cause them to let their guard down. They might open an invoice attached to said email and infect themselves.

The second method is to use an exploit within certain software itself. This causes it to behave in a way that allows the virus access in a way that is not typically allowed.

A Virus can do a multitude of different things, but the overriding commonality between them all is that they can cause a disruption to your business.

You can however both reduce the likelihood of getting affected whilst mitigating the damage it could cause if you were to get infected.

  1. Training staff members to vigilant of all attachments and links from unsolicited emails even from family, friends or colleagues.   If you receive an email with very unspecific information “have a look at this” should raise suspicion. If in doubt reply by simply asking the sender “did you send this”? A real person will respond, a virus will not.
  2. Be aware when clicking on links within emails or documents. Some will hide the site they go to. Hovering over any links will show you the actual site it will go to, if it looks suspicious do not click on them. If the site it takes you to asks for usernames and passwords be wary. Check the address is correct and know that people might use addresses that are very similar (or misspelled) to fool people. Another common trick is a page might hide the address bar so you can not verify you are in fact on the wrong page.
  3. Updating your software to supported versions and regular patching will help reduce the chance of exploits within the software itself. This method of propagating is much more dangerous because it allows programs to spread at the speed of computers rather than people.
  4. Running a virus checker on client PC’s that is up to date will help reduce infections. Known viruses are stopped from executing, preventing it from doing any damage and spreading.
  5. Organisations should think about security at all entry points to their systems. Be it from the web (use a firewall capable of detecting and stopping threats), emails (having email protection for spam and viruses), endpoint protection, as well as potentially preventing viruses from user carried devices (such as CD/DVD) or USB devices.

However, be aware that even with up to date systems and a multitude of layered security, there is always the potential to be infected. Therefore, make certain that you are backing up required systems and information and that those backups are both complete and stored in a safe location. Organisations should also consider a virus outbreak as part of any business continuant plan.

Author:  Mike Caley, Cloud Infrastructure Engineer


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Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

Farhad | London Borough of Hounslow

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” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

Judith Ball | CFO | Aspen Worldwide

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” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

Here’s to many more years with using Nouveau Solutions! “

Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

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” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

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” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

Stefan Nader | Ensilica

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