Get in touch





I agree to the
terms & conditions

Background
Pentalver is a well-established transportation and logistics company that offers innovative container solutions. The company are experts in specialist haulage, container and storage services throughout the UK and overseas. Over the past 30 years, Pentalver have expanded through business growth and self-investment to become a leading provider of their container related services in the UK.

Its services are now provided via the UK’s four main ports, and a state-of-the-art inland depot in the heart of the Midlands. From there they employ over 600 staff and operate 80 acres across the five facilities and are dedicated to offering innovative container solutions.


Introduction
As part of a UK IT restructure review, upgrade and implementation, Pentalver required a solution that would not adversely impact on user productivity and simultaneously ensure compatibility across the company’s dispersed workforce. With the end goal of possessing a viable IT architecture that enables Pentalver business concept with aspirations of increased growth.

Steve Matthews, Head of IT at Pentalver, explains that they considered a number of different propositions that would help manage their IT requirements before selecting Nouveau as their preferred solutions provider.

“The migration project was a huge undertaking for us, but with a lot of hard work it went more smoothly than we could have hoped for. With Nouveau solutions, we’ve found more than just a supplier, and consider them more a business partner, they’re a key element within our IT infrastructure”

Requirements

    • All users now operate in a unified way across IT ensuring user higher productivity and effectiveness
    • Greater flexibility, enabling remote/flexible working across the business
    • Fully customised centralised IT management
    • Rationalisation of associated IT process and systems
    • Cost efficiencies across the UK
    • Autonomy and ownership provided at the local level

“The introduction of Nouveau has proved so successful within Pentalver Transport that we have continued to work with them over an extended period of time”.

“It was fair to say that we had an understanding of what was required, but unable to make this happen in its entirety. Providing strategic input, Nouveau were able to help roadmap our IT needs, and associated cost-benefit analysis as part of the initial steps and longer-term planning going forward. Various solutions were considered, but we recognised the need to have external input in order to convey best practice.” Steve Matthews, Head of IT, Pentalver.

What we implemented
When reviewing the potential options and the requirement to enhance the IT capability at Pentalver, it was the perfect opportunity to reassess the overarching strategy. Steve Matthews, Head of IT at Pentalver, explains how they considered a number of different solutions that would provide the required change before selecting Nouveau as their preferred solutions provider.

Results
The transformation is ongoing, but a number of significant actions have already been undertaken. Key achievements include:

    • New UK multi-site MPLS connectivity
    • Centralised server and storage platform
    • New internal network, including Wi-Fi
    • Core IT security
    • UK-wide hosted voice system
    • Proactive managed support services

Comprehensive, managed support across the UK; cost efficiencies and associated end to end solution that has:

  • Provided a unified way of working
  • Greater flexibility – enabling remote/flexible working across the business
  • Centralised IT management
  • Cost efficiencies across the UK
  • Rationalisation of associated IT process and systems
  • Autonomy and ownership provided at the local level

Ensuring user acceptance was vital to ensure that the staff understood and accepted the change.


” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

Farhad | London Borough of Hounslow

×


” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

Judith Ball | CFO | Aspen Worldwide

×

Euronics Logo
” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

Here’s to many more years with using Nouveau Solutions! “

Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

×


” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

×


” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

Stefan Nader | Ensilica

×