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    Nouveau Newsletter October 2020

    Do you know about Back-up and Disaster Recovery as a Service?

    In a world where storing your data securely is of utmost significance, it is important to find a cost-effective and flexible way of doing so. With imminently increasing regulations, certifying your organisation’s compliance is also paramount.

    With Back-Up and Disaster Recovery as a service with Nouveau, we will configure your data storage in the cloud to provide you with the most cost-effective, scalable, and long-term storage solution that is just right for you.

    You can learn more about the benefits of cloud storage and Back-Up and Disaster Recovery as a service with us by clicking the link here. To get you started, some benefits include:

    • Hassle-free backups
    • Easy restoration of lost or damaged data
    • Centralised management
    • Unlimited, secure storage
    • Unbeatable value

    We are back selling on the Digital Marketplace

    We are proud to announce that for the upcoming year we are continuing to sell on the Digital Marketplace which is an online procurement service for public sector organisations. Our G-Cloud12 application recently got accepted. Buying through the digital marketplace means that obtaining services will be faster, cheaper, and more efficient in comparison to entering individual procurement contracts.

    Read more about our announcement and what Andy Stevens, our Business Unit Director, has to say by clicking here.

    Protection against the waves of Phishing attacks

    Did you know that, according to the 2019 Verizon Data Breach Investigation, a whopping 94% of malware is delivered by email to unsuspecting users? With the increase in the proportion of the nation that are working from home, it is becoming increasingly important to ensure that your employees can identify the differences between a legitimate email and fake one. In 2019, the ICO stated that 60% of ICO-reported data breaches were down solely down to human error. With remote working now at the forefront of how businesses are functioning, users are less likely to be able to depend on colleagues to fact check the legitimacy of the emails they receive.

    By educating your employees about phishing, you are significantly reducing the risk each member of staff brings to your organization. You can view our infographic from our friends at PurplePhish on how security training reduces risks by clicking here.

    If you are interested in learning more about our simple and easy to deploy security awareness training solution or would like a free trial, please get in touch by calling us on 01189 186822 or by emailing hello@nouveau.co.uk.

    Striving to get back to normal

    There is no arguing that life for businesses has changed massively over the course of the COVID-19 pandemic, but we are proud to have been functioning as usual throughout the last few months – but there is nothing like working in a social workplace environment. For a few weeks now, we have been using a COVID safe booking system to enable members of our team to work from the office within government guidelines.  We have set up safe and secure measures for our teams so that they can work from the office safely and comfortably.

    Additionally, many clients have requested us to carry out on-site work at customer sites. We are happy to inform you that we have created a case-by-case process that enables our engineers to get back out to your workplaces. If you require on-site work, please get in touch so we can organise a safe way to fulfil your requirements.

    We value your feedback

    Once again, it’s time for our annual Customer Satisfaction Survey. Your voice is important to us and hugely helps us to continue improving the service we provide to you. Thank you to everyone who has already taken part.  If you would like to have your say please fill out our survey by clicking the link below. It only takes 1 minute.

    Feel free to get in touch

    We would love to hear from you. There are many ways you can contact us.

    Contact us on the phone by calling 01189 699290

    Send us an email to hello@nouveau.co.uk

    Raise a ticket using our client portal.*

    *If you want more information about our client portal, call 01189 699290.


    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow

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    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide

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    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd

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    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology

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    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica

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