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    Welcome to the first issue of Nouveau’s Nouveau BullITin (that’s a ‘bulletin’, but with more focus on IT). In these weekly posts we aim to roundup relevant IT news all in one place so that you can stay up to date with the latest information concerning IT security and cloud without having to do much searching around on the web. We understand that it can be hard to stay up-to date with all the latest pieces of news, so hopefully these posts are a convenient way of getting a good gist of what’s going on in the world of IT.

    WannaCry ransomware attack on NHS could have triggered NATO reaction, says German cyber general:

    In this article from The Register it is made clear that the WannaCry attacks on the NHS back in 2017 were not taken lightly by NATO. You can read more on the subject by clicking the link below.


    Microsoft Offers Rewards of Up to $20,000 in New Xbox Bug Bounty Program:

    There seems to be value for companies such as Microsoft in doing all that it takes to ensure maximum security. This article on Threat Post discusses how they are offering large sums of money for users to find vulnerabilities in their Xbox systems. It’s clear that maintaining a secure, bug-free experience for their users is a priority.


    AWS: Your complete guide to Amazon Web Services & features

    We stumbled across this post by Tech Radar a few days ago and thought it might be worth a share. This article conveniently puts together the features of Amazon Web Services into one place – when you look at it all in a list, you realise just how much there is to cloud services like AWS and Azure.


    New Microsoft Browser Combats Crypto Mining Malware

    On Bitcoinest, we learned that in Microsoft’s new version of the Edge Browser there will be features to prevent crypto-mining malware that will be superior to SmartScreen (a cloud based anti-malware component in many of Microsoft’s software).
    An interesting part of the article involves the late basketball legend Kobe Bryant – hackers were using a wallpaper of him to infect machines with malware. You can learn more about it in the article.


    Be wary of hotel cyber security, experts tell agents

    According to data from Statista, food and hospitality organisations had only invested an average of £1080 in internet security during 2019.
    Considering we live in a world where we can work from anywhere and everywhere, it might be sensible to consider what networks we join when we stay away, according to this post from TTGMedia.


    Sonos exposed some customers’ email addresses in BCC apology gaffe

    If you own a Sonos, we are sure you might have heard about the company cancelling support on a variety of older products – it’s caused quite a stir in the world of audio entertainment.
    In lamens terms, because of the lack of support it means the old dusty speaker in the image above will work as it did when it was released, where as many Sonos products will not.
    On top of that, they also made a blunder that breaches GDPR regulations.
    Sonos emailed hundred of customers by accidently CC’ing them into an apology email (referencing the cancellation of support). It just goes to show that user training is just as important as processes and technology. You can read the original article here on Trusted Reviews.


    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


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    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica