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    In an increasingly online world, the importance of IT cannot be understated for businesses.

    Most companies (89%) expect their IT budgets to grow or stay steady in 2019, with the need to upgrade outdated IT infrastructure is the biggest driver of these budget increases (source).

    However, balancing the upgrades and maintenance of your IT infrastructure, as well as the day-to-day IT needs of your employees and customers can become an overwhelming experience for your IT department.

    Choosing a managed services provider can help to alleviate this problem – keeping your systems business as usual – allowing your IT department to focus on improving business efficiency and performance.

    But, first…


    What is a Managed Service Provider?

    A managed service provider (MSP) is an organisation that remotely manages a customer’s IT network and infrastructure, as well as their on premise or cloud applications.

    Providing extra IT support when you need it most, managed service providers acts as an extension of your IT team – ensuring that your business’ IT systems remains secure, robust, and operational.

    Typically, MSPs operate under a subscription model, creating a scalable IT solution that allows you to choose the coverage that’s the best value for your organisation.

    How do Managed Services work?

    When outsourcing your IT to a managed service provider, you will have an initial consultation to assess your current IT environment. The infrastructure you have invested in, the systems you use, and your end-to-end applications will be reviewed to ensure that you receive the most suitable managed services support for your business.

    As a leading managed service provider, we proactively review your security, infrastructure and system performance and let you know if there are any areas of concern, or network improvements. We also monitor and detect threats to your system in real time, taking immediate action when required, while keeping you informed to protect your business.


    What Services can an MSP Offer?

    Typically the services that a managed service provider can offer your business is tailored to your IT needs. Typically services provided include:

    • IT Support – keeping your infrastructure operational and secure.
    • Endpoint Protection – monitoring your applications and network to ensure all suspicious activity is detected and re-mediated.
    • Compliance – ensuring you are GDPR compliant.
    • Firewall Management – managing your firewall, making sure it’s always optimised and up-to-date to guard against the most recent advances in security threats.
    • Security Information and Event Management (SIEM) – constantly monitoring the integrity of your entire IT system, and creates an alert if any potential weaknesses are detected.

    business advice

    Why Choose a Managed Service Provider?

    There are many benefits to working with a managed service provider. Here’s why your business should consider working with an MSP:

    • Cost Effective – by only paying for the cover your business needs, you can rest assured that your infrastructure is secure without needing to break the bank.
    • Flexible – if you only require office-hours support, there’s an option for you, or if you need round the clock, 7 days a week support, you can have the option that gives you the level of managed IT support your business needs.
    • Peace of Mind – enables you to focus on your business without having to worry about your IT.
    • Expertise – working with a managed service provider allows your business to access a wide pool of knowledge that may not be otherwise available within your in-house IT team.
    • Secure – proactively monitoring your IT systems and infrastructure ensures that your business is protected from evolving security threats.


    How much do Managed Services Cost?

    The cost of working with a managed services provider varies depending on the support your business needs.

    At Nouveau, our IT support services are flexible, so you can choose the Service Desk coverage that’s the best value for your organisation. So, whether you need 8-5 support, or 24-7 assistance, we have a range of managed service packages to help ensure your business continues to operate at maximum efficiency.To learn more about managed services, and how we can help keep your business’ IT secure and operational, speak to one of our expert consultants on 0118 918 6822.

    Alternatively, you can get in touch via our contact form.

    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


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    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica