Get in touch

    I agree to the
    terms & conditions

    Ransomware has become the fastest growing malware threat, targeting everyone from home users to healthcare systems to corporate networks.  For this reason, we have been educating our customers through our recent communications and our webinar that many of you attended.  Little did we realise that we would see a ransomware variant spread so rapidly and affect so many organisations as the attack that started on Friday 12th May has demonstrated.

    You will have seen the headlines over the weekend that this ransomware variant has impacted far-flung organisations such as the hospitals and clinics run by the British National Health Services, Chinese Universities, Hungarian and Spanish Telecoms.

    Affected Microsoft products include:
    ·         Windows Vista
    ·         Windows Server 2008
    ·         Windows 7
    ·         Windows Server 2008 R2
    ·         Windows 8.1
    ·         Windows Server 2012 and Windows Server 2012 R2
    ·         Windows RT 8.1
    ·         Windows 10
    ·         Windows Server 2016
    ·         Windows Server Core installation option

    Microsoft released a critical patch for this vulnerability in March in Microsoft Security Bulletin MS17-010 which we strongly advise that you apply on all affected nodes of the network immediately.

    The patch for 2003, XP and Windows 8 machines can be found here.

    We also recommend that users and organisations take the following preventive measures:

    • Establish a regular routine for patching operating systems, software, and firmware on all devices.
    • Deploy IPS, AV, and Web Filtering technologies, and keep them updated. Back up data regularly. Verify the integrity of those backups, encrypt them, and test the restoration process to ensure it is working properly.
    • Scan all incoming and outgoing emails to detect threats and filter executable files from reaching end users.
    • Schedule your anti-virus and anti-malware programs to automatically conduct regular scans.
    • Disable macro scripts in files transmitted via email. Consider using a tool like Office Viewer to open attached Microsoft Office files rather than the Office suite of applications.
    • Establish a business continuity and incident response strategy and conduct regular vulnerability assessments.

    The security of our customers’ systems is of upmost importance. Our team are at your disposal to offer you advice on protecting your systems and people.  If you have any concerns, or would like further clarification about this statement and the recommendations we have suggested then please contact our technical support team who will be only too happy to help on 01189 186824. 


    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


    Euronics Logo
    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica