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    How to Maintain Effective Cyber Security Posture with Remote Working

    How to Maintain Effective Cyber Security Posture with Remote Working

    Since remote working, have you seen a rise in the amount of suspicious/spam emails? Perhaps some are stating “urgent request” or ‘document shared with you” Maybe a few have even broken through your filters into your inbox? This is only the tip of the iceberg of concerns for companies who are remote working. During COVID-19, threats to our cyber security systems have increased exponentially, so now is the time to really ask yourself, is my cyber security posture the most secure it can be, with all these extra risks and threats we are facing with remote working?

    What do we mean by Cyber Security posture?

    We all know about how to retain the correct posture at your desk through all the health and safety audits we have sat through (no pun intended) but what do we really mean by posture when it comes to cyber security systems?

    Just like sitting the right way, and having your desk set up correctly can help prevent potential injury to your body, a good cyber security posture will help prevent serious injury to your systems especially, security breaches and cyber-attacks. Your posture in this manner of speaking is how secure you and your workers are from these potential threats.

    From a recent survey Barracuda carried out, they found that almost half of all respondents from global businesses have encountered at least one cyber security scare since shifting to remote working, during this Covid-19 lockdown. This shows that now more than ever, it should be a priority to make sure your cyber security posture is secure and that you are confident in your systems, tools, as well as your employees.

    Things to consider in order to be cyber secure

    Equipment and VPNs

    There are many different factors to consider, in order to ensure your cyber security systems are the most secure they can be with remote working. One of the most important things to start with is to make sure you have a secure VPN for all your employees to use. This is vital as home broadband does not have the same security protocols and will not be 100% secure and safe. You can read more about the importance of VPNs on one of our previous posts here.

    You also need to make sure that all your employees are using authorised, protected work devices at all times. It is all too simple for an employee to decide it is easier to send and receive emails from their personal mobile. But, this should be stopped, to help prevent potential security breaches. You can do this through a simple fix which requires the employee to get admin permission to set up email accounts on different devices. This will also enable your IT team to monitor who tries to use non-authorised devices to access work servers.

    Email reminders

    When your employees are in the office, it is easier to pop over to their desks to remind them of upcoming IT updates that need to be completed. However, this is something that often falls by the wayside by both employers and employees when remote working. Make a point of sending out reminder emails when updates are due. Those updates are key to continuing to retain a strong cyber security posture, in order to help protect your company from threats.

    On the topic of email reminders, when was the last time you emailed your employees reminding them to stay alert to phishing/scam emails? Phishing emails spiked by over 600% since the end of February reported in info security magazine. This is due to cyber criminals have begun to take advantage and capitalize on the fear and uncertainty generated by COVID-19 pandemic. This could cause serious problems for your company and it only takes a single employee to open one resulting in a security breach.


    GDPR. The new set of guidelines brought in which changed the way we share and store data completely. With remote working, it is just as important if not more so to remember GDPR, and ensure all staff is remaining compliant. This includes ensuring any sensitive data being sent to a 3rd party is encrypted with the relevant security, and that files are shared in the correct manner, and not in a way that could be intercepted by hackers.

    There is a multitude of file sharing sites out there which will enable your employers to share documents securely and help keep your cybersecurity posture strong. Make sure your employees are aware of the importance of encryption and sharing data responsibly and securely.

    But, what happens if your staff suspects a potential breach to your cybersecurity systems? Do your employees know what to do, should they suspect this? If you can’t instantly and confidently say yes then make sure you remind all staff on the protocols so that if the worst does happen and a breach does occur, you can be alerted straight away and ensure minimal damage and disruption.

    So, how do I know my cybersecurity posture is the most secure it can be?

    You may be reading through this article saying to yourself “I already make cybersecurity one of my top priorities” but can you put your hand up and say with 100% confidence, that your cybersecurity posture, is as secure as it can be?

    Don’t worry if you can’t, you are not alone. According to Barracuda’s survey, over 41% of respondents had doubts over how secure their web applications were, and who can blame them, with so many new cyber threats appearing each day?

    There is a simple solution for this, which can help to put your mind at ease and provide a full security report within a matter of days. Security assessment tools such as our CTAP assessment are designed to help identify any areas for concern to help strengthen your cybersecurity posture. This will not only assess all your cybersecurity systems for potential weaknesses, but the analysis results can also lead to an improvement in productivity and utilisation. Assessment tools such as ours are key to ensure your cybersecurity posture is the strongest, and most secure it can be.

    It’s clear to see that remote working has put a lot of extra pressure on companies worldwide.  With no foreseeable end right now for remote working. Our priority is your security and peace of mind so that you can focus on your company, and not worry about cyber threats.

    To find out more about what Nouveau can do for you or about our new CTAP tool call us on 01189 186822 or email us on

    Security Newsletter – June 2020

    Security Newsletter – June 2020

    Security Newsletter – June 2020

    Proactive Managed Service

    Cyber threats continue to rise for organisations across the entire world and it is common to hear of reputable companies being breached. IT departments are expected to run their systems for 24×7 x 365 days a year so that they can support regular business operations securely.

    We here at Nouveau believe that firewalls and antivirus are no longer enough to cut it in a world of continuously evolving cyber threats. Our Proactive Managed Services wrap around your traditional security solutions in order to provide you with a complete, transparent and fully managed service that keeps your business secure. Experience less downtime, easier management and better security. Read about how the growing demands for proactive cybersecurity are driving changes in the way business face their security issues here in our article in The Business Magazine.


    Working from home in the future? Re-evaluate your current security strategy.

    Many of us have been working from home for a few months now, but many organisations continue to have concerns about the effectiveness and security of their home working solutions.

    In many cases, people believe home working is less secure than in traditional office-based setups. We are here to tell you that it doesn’t have to be. Whether you have started to implement remote working elements of your business continuity plans or require some support in setting up these components, we remain dedicated to providing you with continued support to ensure that your business stays secure, collaborative and efficient.

    To learn more about secure remote working solutions without compromise in security, collaboration and efficiency, click here.


    Nouveau become first Expert Integrator, MSSP and Marketplace Partner in the UK

    Following Fortinet’s reworking of their partnership programme, Nouveau are now considered the first partners in the UK to achieve Integrator, MSSP and Marketplace status at Expert level. You can read more about our new partnership status under the Engage programme by reading our blog here.

    End of Life notification: Fortinet 8×5

    Fortinet continues to move forward with adapting their FortiCare services to the changes in our customer’s business needs. As the next step in the 8×5 FortiCare phase-out project that began in 2019 Q1, all 8×5 FortiCare support options have been removed from the pricelist.

    Two levels are now available: 24×7 and Advanced Support Engineer (ASE). ASE provides higher ticket servicing for faster starts and ticket resolution

    Speak to your account manager to understand the wider value of 24×7 and how you can start benefitting right away.

    Rise in Phishing Healthcare Scams

    Over the last few months, reports indicate that there has been a significant rise in phishing scams using COVID-19 as a medium to scaremonger and deceive recipients. These attacks have been carried out on a wide variety of targets including, but not limited to, end-users of businesses, government organisations and medical service providers.

    Most of these incidents are phishing attacks that infect networks with ransomware. Many have been sent from spoofed World Health Organisation (WHO) and NHS email addresses whereas others have been from fake companies offering equipment in response against the virus.

    We would like to take this opportunity to inform our customers about these prevalent scams – the best form of defence against phishing scams is vigilance. To read more about how to spot phishing scams, please visit our top tips page here.

    New Products – FortiGate 40F + 200F

    Fortinet have announced two new FortiGate Firewall products: the FortiGate 40F, which has been available for a few months now, and the brand new FortiGate 200F.

    The F Series FortiGate Firewalls continue to provide end-to-end network security with one platform, one network security operating system and unified policy management, or providing the industry’s best protection against the most advanced security threats and targeted attacks.

    It may be worth considering an upgrade to the Fortinet F series if your organisation is currently using a D series Firewall or older. Fortinet F firewalls have large increases in NGFW throughput, Threat Protection Throughput and SSL Inspection Throughput amongst a variety of other benefits.

    Fortinet solutions in combination with Nouveau’s Managed Services provide top of the line security for all organisations. For more information on how our managed services can help keep your business secure whilst reducing resource burdens, please click here.

    For more information about the FortiGate F series, please contact us by emailing to or calling 0118 9186822.


    UTM bundle renamed to UTP bundle

    Fortinet’s Unified Threat Management (UTM) bundle has been renamed to the Unified Threat Protection bundle (UTP). This name change reflects Fortinet’s focus on the protection of your infrastructure.

    We thought we should notify of these changes to avoid any confusion in the future.

    VPN Security and Other Systems to Work From Home Safely – Same Security Everywhere

    VPN Security and Other Systems to Work From Home Safely – Same Security Everywhere

    The current coronavirus pandemic has led to organisations having to develop new strategies allowing their employees to continue working but now from home, and as effectively as possible. With the increase of remote workers, we are now starting to see an increase in online security threats as a result.

    Remote access can be handled through protocols such as Windows remote desktop (also known as Windows RDP)– allowing users to access a remote desktop within the company’s internal network. The drawback of this platform is that it allows your employees to access your company’s network by opening your network to the entire internet. Thus increasing the risk of security breaches.

    Thankfully there is a way to allow organisations to provide employees secure access to company network resources without leaving it vulnerable and open to security attacks. This is done through VPN technology (Virtual Private Networks).

    More about VPN Systems

    A VPN – short for Virtual private network provides a secure link between employees and businesses by encrypting and scanning data. Dependent on the method of termination used and in conjunction with a UTM device there are further security benefits to be made.  For e.g. malicious software such as viruses can be detected and mitigated.

    To avoid security risks companies should ensure they are set up to capture metrics about the performance and availability of their VPN services. Ask yourself “When was the last time you took the time to look at your VPN logs?” This process will allow you to detect any compromises of VPN connections and accounts. In principle, now is the time where it is easier to spot compromised accounts, with employees working from home you should be able to spot any irregular VPN usage pattern for each user working from home.

    Here’s a deeper look at how a VPN (Virtual private network) works. A VPN uses encryption and other security mechanisms to scramble (otherwise known as encrypting) data when it is sent over a public network. The encryption process now makes the data unreadable. A strong VPN will ensure that only authorised users can access the network and that the data cannot be intercepted.

    A VPN will stop cyber criminals seeing your company’s remote service on the internet, therefore reducing risk of interception of communications between your employees and your network.

    Your devices

    Ensure you are protecting your devices whether it is your laptop, tablet or smart phone. Devices can be prime targets for cyber criminals as soon as you access the internet even more so when you are on a public network. A VPN will protect the data you send and receive on your device putting a stop to hackers watching your every move.

    With many VPN solutions out there make sure you do your homework to choose the right one for your needs. Regardless of which provider you choose, a VPN, in conjunction with other technology will ensure that you comply with security standards.  Contact Nouveau Solutions today where we can offer support for VPN enquiries and challenges.

    Call us on 01189 186822 or contact us by email on

    Guide to Microsoft Teams

    Guide to Microsoft Teams

    Guide to Microsoft Teams

    Microsoft Teams – Working from home made easy

    More and more businesses are beginning to deploy working from home (WFH) solutions for their employees as a result of COVID-19. Some of the key requirements for most organisations is a platform that allows their staff to continue communicating and collaborating on projects seamlessly, avoiding downtime and maintaining their high levels of productivity and efficiency.

    Many organisations have turned to Microsoft Teams, Microsoft’s collaboration application that helps teams stay organised and have conversations all in one place. Microsoft themselves market Teams as “the hub for teamwork in Office 365” that allows you to “work remotely without feeling remote”. From our personal experience, and as a Microsoft Gold Partner, we can safely say that we agree completely with that sentiment and strongly believe it is a great tool for any organisation that is need of collaboration software.

    How do I use Microsoft Teams? How can it help me work from home?

    Using Microsoft Teams as part of your organisation’s working from home strategy is an intelligent way to be able to collaborate and communicate with your colleagues almost as if you were in the office together – but many people aren’t using Teams to its full capabilities.

    There are many tips and tricks that can help you better utilise the functions of Microsoft Teams. To help you make the most of Teams, we have put together some of our favourite features that we believe will ensure an effective and professional home working environment.

    Call, collaborate, chat and meet from anywhere

    With the Teams mobile app, all you need to do is log on with your account details to access your meetings, messages, files and calendar. As everything is stored in the cloud, all you need to access your files in an internet connection.

    Work in OneDrive, together

    Creating and collaborating on files is easier than ever in Microsoft Teams as it utilises OneDrive to host files securely in the cloud. This makes it possible for members of your teams to work on files together, meaning you can both edit and view the same file in real time.

    You can do this by uploading existing files to your Team’s Files folder or browsing to where you want to store the file and selecting “New”.

    Pin your most important channels

    By right clicking on channels you use most, you can pin them so that they are more accessible. You can then navigate to your Pinned list for quick and easy access.

    Schedule Meetings

    With Teams, you can schedule meetings for specific times by using the calendar. In the top right, you can either select “meet now” or “new meeting” where you will be prompted to invite users and select a time and date. Users will be sent an invitation, and if they accept it will automatically get added to their calendar, similarly to the meeting function in Outlook.

    An additional feature of Teams is Live Events. Live Events are more like webinars than video calls, as they allow a presenter to broadcast to a specified audience. These are useful for company updates, educational presentations and more.

    Make notes in meetings

    With the built-in notes feature for meetings in Teams, it is possible to create typed notes whilst in the call. Click the three dots at the bottom of your team and you will see the “add notes” button. These notes can be shared with the team at the end of the meeting or saved for personal use.

    Share your screen and take control

    In the office, we are always running over to each other’s PCs to look at their screens. Luckily, in Teams, you can share your screen in your meetings and calls, allowing you to easily explain and demonstrate just as you would in the office environment.

    You can do this by clicking the “share screen” button when in a meeting or a call.

    Furthermore, it is possible to allow another user in your call to take control of your system. When sharing your screen, in the sharing toolbar, clicking the “give control” button will allow your colleague to take over your mouse. This is useful for providing support just as you would in the office.

    Organise your workload

    With Team’s structured channels with separate places for files, conversations and notes, it’s easy to ensure your workload is organised and managed to a high standard. With a built-in calendar, automatic backups and auto-save features on files, you can ensure your files never get lost and your no meeting ever gets forgotten.

    More helpful tips for Microsoft Teams

    If you are new to Teams, getting your Teams and Channels up and running might be a little bit confusing. More information can be found on Microsoft’s helpful End User Training page, which you can find here.

    Here you can find in-depth guides to creating Teams and Channels, help and documentation, YouTube tutorials and live, online training guides.

    If you are interested in Microsoft Teams or Office 365 Cloud Solutions, please get in touch by calling 01189 186817 or email
    Nouveau BullITen – Issue #4 – IT News Bulletin

    Nouveau BullITen – Issue #4 – IT News Bulletin

    Welcome to the Nouveau’s Nouveau BullITin (that’s a ‘bulletin’, but with more focus on IT). We hope you enjoy this weeks roundup.

    Our Business Continuity Statement

    We thought this would be a good opportunity to send you in the direction of our Business Continuity Statement. You can find it linked here.

    Our priority is the health and wellbeing of our staff, customers and the wider community.  We know your business depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

    Azure capacity issues

    The Register say that Azure appears to be having capacity issues, backed up by a spike in reports on Down Detector. The massive increase in home workers as a result of the Coronavirus is likely to be the cause of this, but you can read more on their site below.


    Welcoming and retaining diversity in cybersecurity – a great blog

    This inspirational blog post from Microsoft’s Cybersecurity Field CTO Diana Kelley highlights the importance of diversity within cybersecurity. For anyone interested in finding out to discover, retain and nurture diverse talent, this is a great article.


    WHO Targeted in Espionage Attempt, COVID-19 Cyberattacks Spike

    ThreatPost say the World Health Organisation (WHO) has attracted the notice of cybercriminals as the worldwide COVID-19 pandemic contunues to play out. Officials there say attacks have doubled. You can read more by clicking the link below.

    Phishing attempts are increasing on the back of COVID-19. As many are working from home now, we have put together some top tips to help avoid phishing and social engineering scams. Read more here.


    What’s New In Teams!

    This Microsoft Tech Community article goes over the key new features in Microsoft Teams as of 19/03/2020. More updates will continue to roll out, but it’s good to keep up to date on what cool new features you could be using now. As more people are using Microsoft Teams to work from home, hopefully this is relevant to a lot of readers.


    Nouveau BullITen – Issue #3 – IT News Bulletin

    Nouveau BullITen – Issue #3 – IT News Bulletin

    Welcome to the Nouveau’s Nouveau BullITin (that’s a ‘bulletin’, but with more focus on IT). We hope you enjoy this weeks roundup.

    Shark Tank host loses $400,000 in a scam

    In an article from CNN Business, we learned that “Shark Tank” judge Barbara Corcoran lost nearly $400,000 in an email scam that tricked her staff. It just goes to show the importance of staff security education – you can read more about the hack in the linked article.


    Office 365 Weekly Digest

    Office 365 Weekly provided us with an up to date roadmap of Office 365’s scheduled updates and features. It can be a good idea to keep up to date, so feel free to check out this article – at the bottom you can find some useful links to educational webinars, blogs and more!


    File Explorer Update in Next Windows Update

    A huge part of our working lives involves organising our files. Fortunately, Microsoft have worked to improve the File explorer in the next Windows update. The linked article from WinCentral showcases some early images of how the new system is going to function. These features will be in version 2004, is supposes to release at some point in April 2020.


    Samsung Cops to Data Leak After Find My Mobile Notification

    From The Register, Samsung have admitted that a small number of users could have accessed other people’s personal data following a ‘unexplained’ Find my Mobile notification. A technical error apparently resulted in a small number of users being able to access the details of another user, even if the app was disabled. Read more about this in the linked article.


    Billions of Devices Open to Wi-Fi Eavesdropping Attacks

    In an article from Threatpost we discovered that that a serious vulnerability in Wi-Fi chips has been discovered that affects billions of devices worldwide. This bug allows attackers to eavesdrop on Wi-Fi communications, impacting smartphones, tablets and laptops as well as IoT gadgets. Read more about the vulnerability in the linked article.


    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


    Euronics Logo
    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica