Robbie Langsbury, Technical Delivery Lead
1: What is your position at Nouveau?
Technical Delivery Lead. I act as the glue between the Technical & Sales departments to help improve the customer journey and experience. It’s my top priority to ensure that every customer of ours can have their queries resolved as quickly, efficiently and as effectively as possible.
2: How long have you been working here?
I have been working at Nouveau for just over 2 months. It’s been great so far! I am keen to keep on developing the processes between the sales and technical teams to improve service for our customers. I have also thoroughly enjoyed the social aspect of working here – everyone is a pleasure to work with and we often participate in fun sessions like barbeques and carry out charity events, which is always good.
3: What do you love about your job?
A huge passion of mine is developing the interaction between Nouveau’s technical team, the sales team & our customers. I also love getting into project planning and helping to deliver on-time & with minimum disruption.
4: Have you got any cool hobbies?
I am a Level 1 FA Qualified Coach and run an Under 10’s Football Team. I have been doing this since 2008 – I love their enthusiasm and it’s great to be an integral part of their footballing development.
5: What is your favourite thing to do outside of work?
I love sports – as a huge fan of Chelsea FC and Swindon Wildcats Ice Hockey team, I try to go to as many matches as possible.
6: Name one thing you can’t live without
My Fitbit Smartwatch! I exercise regularly and am obsessed with fitness tracking. I find the statistics extremely interesting and they keep me motivated to keep exercising.
7: What is a secret talent of yours?
Not many people know, but I am a Black-Belt in Wado-Ryu Karate and obtained Silver in a Martial Arts tournament I entered. It’s something I’m quite proud of!
Hosted telephony, also referred to as cloud telephony or hosted VoIP, is where a provider hosts and manages your business phone system in a private data centre rather than your business having to hold the physical hardware on-site.
Rather than by utilising traditional phone lines, a cloud PBX phone system delivers communications via the internet. So, with the announcement that BT will be switching off PSTN and ISDN in 2025, there has never has there been a greater time to move your business’ PBX phone system to the cloud.
Discover a few more benefits of choosing a cloud PBX phone system:
Unlike with a physical PBX phone system, there is no requirement for your business to purchase on-site hardware, reducing your capital outlay from the get-go. Installation of your cloud PBX phone system is minimal, and there are no ongoing maintenance costs, as the system is automatically updated and maintained from within your provider’s data centre.
With a cloud PBX phone system, you don’t require multiple phone lines, as all communications are delivered via the internet. This not only saves your business money, but time too, as it forgoes the need for specialist engineers to install your business phone system.
You can also expect the cost of your calls to be reduced. Running calls over the internet is cheaper than running over PSTN or ISDN due to the reduced infrastructure costs involved in the call process.
The company running the data centre are responsible for maintaining security of your cloud PBX phone system. The very best hosted telephony providers will be compliant with ISO 27001 standards, and will proactively monitor its systems to provide added protection for your PBX phone system from external threats.
The lack of physical hardware when choosing a cloud PBX phone system not only provides you with the security that your phone system will not be stolen, but also that there is no risk of damage to the phone system in emergency.
If flooding, fire, or any other disaster were to occur, you can rest assured that it will be ‘business as usual’ as its possible to configure both the primary and failover call routes in the event of an emergency. Calls can be forwarded to your mobile, or an alternative, pre-determined destination – effectively allowing you to instigate your disaster recovery for voice with the click of a button!
Traditionally, moving business premises or installing new phone lines has been a headache for IT Managers, however, by using a cloud PBX phone system the process could not be simpler. Without the need for new phone lines, and a solution that’s delivered via the internet, you can easily get your phone system up and running.
A cloud PBX phone system is also scalable, with many operators using a cost per user approach, meaning you won’t have to fork out for more than you need. This also allows you to scale up or down the number of licenses needed easily alongside business requirements.
This makes it an excellent solution for businesses which are affected by seasonal changes in demand – allowing you to switch up and down as required, rather than be charged the same amount regardless of use. Additionally, further telephone numbers can be acquired, and tracked, at the click of a button, allowing your business to easily measure results and the all-important ROI!
A cloud PBX phone system lets your staff work flexibly, from wherever they want, easily linking to your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a unified communications solution.
Download Our IT Cloud Managed Services Brochure
How We Can Help
No longer is hosted telephony only an option available to large enterprises, many small-to-medium businesses can benefit from switching their traditional ISDN lines to a cloud PBX phone system.
Here at Nouveau, we will work with you every step of the way to ensure the right approach is implemented for your business needs. To find out more, get in touch with one of our expert consultants.
Cyber threats are becoming more sophisticated, and those that would do harm to your business networks and data are using smarter methods to identify any vulnerabilities in your IT security system.
Choosing an ‘all-in-one’ security solution may seem like an enticing, cost-effective option for your business, but can you guarantee that it will protect your entire network?
When protecting your business’ data, you should take a similar approach to how you would protect your own house.
You start with the door, it provides a visual indicator that protection is in place. However, if it were to be tested, it would be quickly penetrated. So, you buy a lock. The lock helps limit the number of threats that could get in to the house, but the lock can still be picked.
Next, you would install an alarm, to tell you if someone had breached your security, to provide you with an opportunity to respond to any threats immediately.
Could the backdoor be easily opened? Are the windows locked?
By putting in place these layered security measures and considerations you have put steps in place to minimise the risk of penetration.
The Six Layers to Keeping Your Network Secure
When creating a layered security approach you tor business and network security, you should consider the following:
- Human – teach people to spot scams and be careful when storing and sending important information.
- Physical – ensure your physical assets are protected from theft or damage.
- Endpoint – protect devices from running malicious programs that could jeopardise data security.
- Network – secure connections between computers. Monitor entry and exit points, encrypt communications, and keep an eye out for anomalies.
- Application – test applications to ensure they don’t provide avenues for attacks.
- Data – ensure that only the right people all have access to the right data at all times.
Layered Security with Fortinet Security Fabric
This layered security approach is key to Fortinet’s Security Fabric. The Fortinet Security Fabric delivers broad protection and visibility to every network segment, device, and appliance within your business.
This approach will enable you to monitor, detect and remediate the different attack vectors and entry points ensuring that you have all bases covered – rather than taking an all-in-one approach to your entire network security.
Fortinet Security Fabric Solutions
The Fortinet Security Fabric segments the entire network—from the Internet of Things (IoT) to the cloud:
- Management Analytics – control access to and visibility of business critical data.
- Multi-Cloud – secure your private cloud, public cloud, and software as a service (SaaS).
- Web Apps – protection for all third-party web based applications.
- Email – shield end users from unwanted spam and malicious phishing attacks.
- Unified Access – secure network authentication; gatekeeping the network.
- Endpoint Protection – secure every network segment, device, and appliance.
- Open Ecosystem – integrates with Fortinet partner products to provide end-to-end security.
How We Can Help
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We are experts in IT security and are a Fortinet Platinum Partner. Amongst our team of security professionals we hold a host of Fortinet accreditations, NSE 4, 5, 6, 7 and the much sought after NSE 8 (the highest technical accreditation you can achieve as a Fortinet Partner)!
Don’t leave your business’ IT security to chance. For more information about Fortinet Security Fabric, get in touch with our expert consultants on 0118 918 6822. Alternatively, fill in our contact form, and we’ll get back to you shortly.