Hosted telephony, also referred to as cloud telephony or hosted VoIP, is where a provider hosts and manages your business phone system in a private data centre rather than your business having to hold the physical hardware on-site.
Rather than by utilising traditional phone lines, a cloud PBX phone system delivers communications via the internet. So, with the announcement that BT will be switching off PSTN and ISDN in 2025, there has never has there been a greater time to move your business’ PBX phone system to the cloud.
Discover a few more benefits of choosing a cloud PBX phone system:
Unlike with a physical PBX phone system, there is no requirement for your business to purchase on-site hardware, reducing your capital outlay from the get-go. Installation of your cloud PBX phone system is minimal, and there are no ongoing maintenance costs, as the system is automatically updated and maintained from within your provider’s data centre.
With a cloud PBX phone system, you don’t require multiple phone lines, as all communications are delivered via the internet. This not only saves your business money, but time too, as it forgoes the need for specialist engineers to install your business phone system.
You can also expect the cost of your calls to be reduced. Running calls over the internet is cheaper than running over PSTN or ISDN due to the reduced infrastructure costs involved in the call process.
The company running the data centre are responsible for maintaining security of your cloud PBX phone system. The very best hosted telephony providers will be compliant with ISO 27001 standards, and will proactively monitor its systems to provide added protection for your PBX phone system from external threats.
The lack of physical hardware when choosing a cloud PBX phone system not only provides you with the security that your phone system will not be stolen, but also that there is no risk of damage to the phone system in emergency.
If flooding, fire, or any other disaster were to occur, you can rest assured that it will be ‘business as usual’ as its possible to configure both the primary and failover call routes in the event of an emergency. Calls can be forwarded to your mobile, or an alternative, pre-determined destination – effectively allowing you to instigate your disaster recovery for voice with the click of a button!
Traditionally, moving business premises or installing new phone lines has been a headache for IT Managers, however, by using a cloud PBX phone system the process could not be simpler. Without the need for new phone lines, and a solution that’s delivered via the internet, you can easily get your phone system up and running.
A cloud PBX phone system is also scalable, with many operators using a cost per user approach, meaning you won’t have to fork out for more than you need. This also allows you to scale up or down the number of licenses needed easily alongside business requirements.
This makes it an excellent solution for businesses which are affected by seasonal changes in demand – allowing you to switch up and down as required, rather than be charged the same amount regardless of use. Additionally, further telephone numbers can be acquired, and tracked, at the click of a button, allowing your business to easily measure results and the all-important ROI!
A cloud PBX phone system lets your staff work flexibly, from wherever they want, easily linking to your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a unified communications solution.
How We Can Help
No longer is hosted telephony only an option available to large enterprises, many small-to-medium businesses can benefit from switching their traditional ISDN lines to a cloud PBX phone system.
Here at Nouveau, we will work with you every step of the way to ensure the right approach is implemented for your business needs. To find out more, get in touch with one of our expert consultants.