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    Hosted telephony, also referred to as cloud telephony or hosted VoIP, is where a provider hosts and manages your business phone system in a private data centre rather than your business having to hold the physical hardware on-site.

    Rather than by utilising traditional phone lines, a cloud PBX phone system delivers communications via the internet. So, with the announcement that BT will be switching off PSTN and ISDN in 2025, there has never has there been a greater time to move your business’ PBX phone system to the cloud.

    Discover a few more benefits of choosing a cloud PBX phone system:


    Unlike with a physical PBX phone system, there is no requirement for your business to purchase on-site hardware, reducing your capital outlay from the get-go. Installation of your cloud PBX phone system is minimal, and there are no ongoing maintenance costs, as the system is automatically updated and maintained from within your provider’s data centre.

    With a cloud PBX phone system, you don’t require multiple phone lines, as all communications are delivered via the internet. This not only saves your business money, but time too, as it forgoes the need for specialist engineers to install your business phone system.

    You can also expect the cost of your calls to be reduced. Running calls over the internet is cheaper than running over PSTN or ISDN due to the reduced infrastructure costs involved in the call process.


    The company running the data centre are responsible for maintaining security of your cloud PBX phone system. The very best hosted telephony providers will be compliant with ISO 27001 standards, and will proactively monitor its systems to provide added protection for your PBX phone system from external threats.

    Disaster Recovery

    The lack of physical hardware when choosing a cloud PBX phone system not only provides you with the security that your phone system will not be stolen, but also that there is no risk of damage to the phone system in emergency.

    If flooding, fire, or any other disaster were to occur, you can rest assured that it will be ‘business as usual’ as its possible to configure both the primary and failover call routes in the event of an emergency.  Calls can be forwarded to your mobile, or an alternative, pre-determined destination – effectively allowing you to instigate your disaster recovery for voice with the click of a button!   


    Traditionally, moving business premises or installing new phone lines has been a headache for IT Managers, however, by using a cloud PBX phone system the process could not be simpler. Without the need for new phone lines, and a solution that’s delivered via the internet, you can easily get your phone system up and running.

    A cloud PBX phone system is also scalable, with many operators using a cost per user approach, meaning you won’t have to fork out for more than you need. This also allows you to scale up or down the number of licenses needed easily alongside business requirements.

    This makes it an excellent solution for businesses which are affected by seasonal changes in demand – allowing you to switch up and down as required, rather than be charged the same amount regardless of use.  Additionally, further telephone numbers can be acquired, and tracked, at the click of a button, allowing your business to easily measure results and the all-important ROI!


    A cloud PBX phone system lets your staff work flexibly, from wherever they want, easily linking to your desktop, office phone, mobile phone, Instant Messaging, CRM and other apps for a unified communications solution.

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    How We Can Help

    No longer is hosted telephony only an option available to large enterprises, many small-to-medium businesses can benefit from switching their traditional ISDN lines to a cloud PBX phone system.

    Here at Nouveau, we will work with you every step of the way to ensure the right approach is implemented for your business needs. To find out more, get in touch with one of our expert consultants.

    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


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    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica