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We’re Hiring – Senior Server Engineer

We’re Hiring – Senior Server Engineer

Scope of role

We have an exciting opportunity for an enthusiastic engineer to join our Infrastructure Team. The role is perfect for an infrastructure professional with experience in Cloud, Hosting/IT infrastructure services and who enjoys solving real world business problems.

As part of working with the team you will be supporting innovative solutions based on public, private and hybrid cloud solutions to help customers deliver their IT strategies.

Main responsibilities

Internal Technical Support

  • Providing 3rd line support of IT systems and software including but not limited to
    • Microsoft Windows Server
    • Microsoft Exchange
    • Microsoft Office 365 including Teams, Exchange Online, SharePoint Online,
    • Microsoft SQL server
    • Microsoft Azure
    • Maintain and upgrade a Virtual Infrastructure VMWare and Hyper-V
    • Microsoft Windows Desktop
    • Microsoft Office
  • Assist with the testing of internal/external applications and projects

External / Client Technical Support

  • To deal with customers in an empathic and technically effective manner
  • To provide external client support via telephone/email and on site
  • Deployment of new customer websites
  • Provide technical assistance as required for new clients
  • Support Technical service team on day to day support

Key skills and experience

  • Microsoft MSCA or MCSE level (preferred).
  • 3 years support and deployment IT Systems.
  • Good working knowledge and experience of:
    • Microsoft’s suite of products.
    • Microsoft Office 365
    • Virtualization technologies (Hyper-V and / or VMware)
    • Azure and / or AWS cloud services
  • Good working knowledge and experience of firewall technologies
  • Good understanding of hardware including SAN Storage

Key behaviours

  • Bright, motivated and driven, with a thirst for digital knowledge.
  • Business focused
  • Customer focused
  • Personable
  • Enjoy knowledge sharing and networking.
  • Enthusiastic, analytical, creative, innovative and confident.
  • Reliable, flexible and cooperative.

Interested in the job?

Send an email to to apply!

We’re Hiring! – New Business Development Sales Executive

We’re Hiring! – New Business Development Sales Executive

Job description

The New Business Development Sales Executive will be a highly motivated mobile hunter who will uncover and drive new business opportunities in prospective industry markets primarily. A self-starter they will promote primarily our Cyber Security and Managed Services offering directly with customers while working closely with our partner community and cross-functional internal teams.


Essential Functions


  • Responsible for pipeline generation resulting in acquisition of new logo business within mid market accounts.
  • Meet or exceed sales quota per month ensuring up to date forecast and reporting
  • Execute detailed sales plans and effectively manage the sales process and activities
  • Manage and drive revenue through multiple go-to-market strategies
  • Works closely with the Director of New Business Sales to develop and implement account plans to maximize revenue opportunities and achieve quote objectives.
  • Effectively engage sales resources: SE, Channel, Solutions Sales, delivery teams and Executives on the development and implementation of customer account plans.
  • Use the CRM system effectively: responsible for the development, management and closure of forecasted opportunities
  • Interface, negotiate and exchange information with all levels of management
  • Performs other duties and projects as assigned as a team player.


Education and Experience


  • Must have current knowledge of Mid Market accounts in South of England
  • 10 years sales demonstratable sales achievement record
  • Proven IT Sales experience selling enterprise security software and/or hardware Firewall technologies, Fortinet Fabric would be an advantage.
  • Excellent knowledge of Perimeter Firewall and End Point Security
  • Relationship management and new business sales experience
  • Experience of acquiring, growing and taking ownership of Enterprise mid market level accounts work at all levels within client accounts
  • A proven sales background of consistent achievement against quota
  • Comfortable meeting with and presenting at all levels including C-level contacts within named accounts
  • Enthusiastic working with the Channel as well as developing business directly
  • Able to effectively partner and engage with Internal resources such as Sales Specialists and Sales Engineers, as well as liaising with external partners at all levels
  • Familiar with sales methodologies such as TAS or SPIN
  • Experience of working across various vertical markets, while specialization on certain verticals can be of advantage
  • Soft Skills
  • Ability to show empathy to customers, partners and colleagues
  • Dedication and passion to meet set goals
  • Good analytical and forecasting skills
  • Excellent presentation and written and verbal communication skills
  • A structured and processed style of working with good time-management skills

Interested in the job?

Send an email to to apply!

About the ‘Death of Windows 7’ and how it might affect your business

About the ‘Death of Windows 7’ and how it might affect your business

You may be aware that Microsoft has announced that extended support for Windows 7, Server 2008 and 2008 R2 will cease on 14th January 2020. In addition, Windows Exchange Server 2010 and Office 2010 will reach end of support on October 13th 2020. 2020 is just around the corner, so now is the time to start thinking about upgrading.

This could cause concern for businesses who haven’t yet thought about upgrading their systems. Considering that moving away from Windows XP took up to three whole years for large organisations, businesses are urged to think about upgrading as soon as possible. According to web metrics vendor Net Applications, Windows 7 still has a market share of 33.52%, meaning many organsiations will be at risk of cyber attacks when support ends.

What does end of support mean?

If you continue to use Windows 7 after support your PC will still work, but it may become more vulnerable to security risks and viruses as Microsoft will cease providing software and security updates.

Nouveau Recommendations:

Start planning to move to Windows 10 / Server 2016/2019 before January 2020 and Office 365 / Exchange 2019 by October 2020, to avoid a situation where you need service or support that is no longer available. The team here will be happy to provide you with advice and support to ensure your transition is as seamless as possible.

For a full list of products reaching end of support click here.

How Nouveau can help

As a Microsoft Gold Partner, we here at Nouveau can offer full scale migration services and can help your business upgrade outdated systems and infrastructure as the need arises.

If you would like to speak to one of our experts, please send an email to or call 01189 699290 for more information.

Growing demands for proactive cyber security

Growing demands for proactive cyber security

As the threat of cyber incidents continues to rise for organisations all across the world, it is becoming more common to hear of reputable companies suffering from a wide variety of cyber attacks. IT depatments are now expected to run systems 24/7 x 365 days a year in order to support regular business operations, and the effects of downtime are felt heavily across the organisation, impacting revenue, profit and reputation.

We here at Nouveau firmly believe that firewalls and antivirus software is no longer enough to protect your systems on their own. Regardless of company size, the increase in cybercrime has put cyber security back on the management agenda and businesses are now realising that they need to up their game when it comes to their cyber security.

At Nouveau, we recognise that more organisations of all sizes are turning to external security managed services businesses like ours that can offer 24x7 proactive outsourcing services matches to suit an organisations’ needs.

To learn more about how Nouveau keep pace with change and constantly monitor, maintain, test and deploy the latest security tools, read our article with The Business Magazine by clicking here.

Fortinet Vulnerabilities and Security Flaws Update

Fortinet Vulnerabilities and Security Flaws Update

In August 2019, it was revealed by security researchers at the Black Hat 2019 conference is Las Vegas that there had been a discovery of security vulnerabilities that had impacted a wide range of security vendors, including Fortinet. Fortinet patched these vulnerabilities back in April and May 2019, however many customers are still running the affected firmware versions.

SSL VPN Vulnerabilities

Two vulnerabilities directly affected Fortinet’s implementation of SSL VPN.

  • CVE-2018-13379 (FG-IR-18-384) – This is a path traversal vulnerability in the FortiOS SSL VPN web portal that could potentially allow an unauthenticated attacker to download files through specially crafted HTTP resource requests.
  • CVE-2018-13383 (FG-IR-18-388) – This heap buffer overflow vulnerability in the FortiOS SSL VPN web portal could cause the SSL VPN web service to terminate for logged in users. It could also potentially allow remote code execution on FortiOS due to a failure to handle JavaScript href content properly. This would require an authenticated user to visit a specifically-crafted and proxied webpage.

If customers are running the following versions of FortiOS and have SSL enabled, it is definitley worth looking into updating your FortiOS in order to patch the above vulnerabilities:

  • FortiOS 5.6.3 to 5.6.7
  • FortiOS 6.0.0 to 6.0.4

Actions that you need to take, and how we can help

We here at Nouveau are doing our best to get in touch with our customers in order to notify them of these vulnerabilities. All of our FortiAssist customers are entitled to have the patches carried out for them right away as part of the service offering. Any customers who do not have a FortiAssist contract plan can also have the work completed for them, but there will be charges.

If you have any questions, or would like to speak to a member of our team, please do not hesistate to get in touch using the details below.

Telephone: 01189 699290


” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

Farhad | London Borough of Hounslow


” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

Judith Ball | CFO | Aspen Worldwide


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” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

Here’s to many more years with using Nouveau Solutions! “

Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

Stefan Nader | Ensilica