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    Business Continuity Statement

    Updated 06/01/2021


    Our priority is the health and wellbeing of our staff, customers and the wider community.  We know your business depends on our ability to provide reliable, uninterrupted service, so in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

    We will continue to follow the guidelines laid out by the UK Government so this guidance may be amended without prior notification.



    All staff have been instructed to practice good hygiene by washing hands regularly and using hand sanitiser which is available for all staff in the office.   If a member of staff or any member in their household has any of these symptoms, continuous cough or fever, they must not come to work and isolate at home for 14 days

    Where possible staff are advised to avoid large groups and non-essential outings and conduct meetings via Microsoft Teams, or by video conferencing.

    In light of new lockdown measures, onsite support visits will only be carried out with prior consent of all parties and subject to strict guidelines being followed to ensure both clients and Nouveau personnel are operating in safe Covid conditions.

    We have initiated the remote working element of our business continuity plan for the majority of staff, all of whom have full access to all systems and communication platforms.  A small team of staff remain in the office which will be monitored on a daily basis.

    New: To further ensure the safety of our staff and our customers we have updated our COVID-19 Engineer Site Visit Policy. This policy outlines both the commitments to be made by Nouveau and the Customer when carrying out site visits. You can read the updated policy by clicking here.



    Our supply chain includes global organisations, such as Fortinet of whom have business continuity plans and work from home arrangements in place.

    Operational staff within our business are actively monitoring and reviewing the situation and are in contact with the supply chain to mitigate any risk to deliveries or product fulfilment.



    The provision of support services including providing same day or next business day spares replacement. Fortinet have confirmed adequate spares holdings outside of the areas which are significantly impacted by Coronavirus so this is not likely to impact any return to manufacturer (RMA) shipments.

    The situation will be continuously monitored and assessed by the relevant members of staff in consultation with the relevant OEM/manufacturer.



    As an ISO9001 and ISO27001 certified business we have a Business Continuity plan in place.  The plan includes provisions for our employees to be able to work from home with access to all of our systems and communications in the event it is deemed that either individuals, or large parts of our workforce are required to work from home.



    We will continually review and monitor the situation and the guidance which is issued by the UK Government. We remain committed to supporting your business and will continue to provide you with updates appropriately.

    If you have any questions or concerns, please email

    ” I would like to take this opportunity to thank you for all the prompt assistance you provided us with during this project.

    Could you kindly express our gratitude to your engineers for the excellent work they carried out for us. “

    Farhad | London Borough of Hounslow


    ” Being responsible for IT in an organisation which is very tech dependant is a real challenge, especially having no formal IT experience myself.  Having the Nouveau team at the end of the phone is a real-life saver and I have needed a life line many times.  I most appreciate the accessibility, knowledge and friendliness of the team. “

    Judith Ball | CFO | Aspen Worldwide


    Euronics Logo
    ” The company I work for has been using Nouveau Solutions for the past 15+ years and I have had the pleasure myself to build up a good, close relationship with them for about 12 of those years.

    Nouveau Solutions have dedicated teams for each different area that are made up of very knowledgeable technicians and engineers that specialise in their specific area of expertise. It is due to this that I always feel confident that Nouveau Solutions will be able to deliver us any IT services that we may request from them (there has been a lot over the years).

    They have always gone above and beyond to deliver high quality professional IT services to meet any requirements that we throw at them within any timeframes that we may set.

    On top of the ad-hoc IT services we request from Nouveau Solutions, they also monitor, manage, maintain and support some of our network infrastructure and have always been on hand to resolve any issues that may be noticed via their monitoring or raised by us within a timely manner.

    We also purchase the majority of our IT equipment including hardware, software and licensing through Nouveau Solutions which is always at a reasonable price and always received within a timely manner.

    Since day one of our relationship with Nouveau Solutions we have been appointed to the same one account manager which has allowed him to get to know our business very well. The service that has been provided by him to us has been nothing but exceptional. He always comes across as knowledgeable in any business discussions that we may have and has always been happy to take the time to communicate with us, make us aware of anything that we need to be aware of, or provide us with updates on anything.  I have always had the impression that his main priority is to ensure that we are happy with everything that Nouveau Solutions provides to us and he will do anything to ensure that is the case.

    All in all, I have nothing but praise to offer for Nouveau Solutions and would highly recommend them to any company that was looking for an IT services company.  There are definitely no plans here to switch to a different IT services company for the foreseeable future.

    Here’s to many more years with using Nouveau Solutions! “

    Lee Burgess | IT Systems Administrator | Combined Independents (Holdings) Ltd


    ” Nouveau have been brilliant from start to finish – very professional and competitive with their service and pricing. We needed a large number of Firewalls to deploy across our global company over a very short time period and thanks to Jack’s excellent availability, Nouveau’s turn-around time was extremely swift, even with nearly no notice. Nouveau not only provided us with the hardware  – one of their competent technicians supplied us with some design work in the past to help with our data centre firewalls replacement project! Nouveau have been great to work with. “

    Hassan Ashraf | IT Service and Infrastructure Manager | Everlight Radiology


    ” In the summer of 2017, I approached Nouveau in the hope of finding a competent partner that could help us through an upcoming hardware refresh. A priority of ours was to discover a local business (within 20 miles) that excelled and specialised in HPE, Dell, Fortinet and Microsoft/Office 365 as we planned to refresh our whole core infrastructure,. This included storage, infrastructure hosting and networking (core, access and perimeter) for our headquarters and our other branches. After an extensive phase of speccing, detail planning and quoting, Andy Swain and his team were able to offer a “spot on” solution for our demands with a very high cost/value ratio. This project led to a very open and trusting partnership with Nouveau and made them our No.1 partner within IT. “

    Stefan Nader | Ensilica