As a Fortinet Platinum Partner, Nouveau Solutions’ highly skilled engineers are able to provide the highest quality of support for your business. Our FortiAssist Fortinet Managed Service overlays FortiCare support to provide specifically-tailored and ongoing seamless support.
The Fortinet Managed Security Service can provide:
- Quality service and SLA’s
- Expertise in support and managed services
- Experienced flexible tailored service
- Committed to excellence and rated as excellent by our customers
With a FortiAssist Managed Support Services package from Nouveau, our FCNSP engineers provide expert advice and guidance to ensure your networks are optimised to meet your operational requirements. We proactively and continuously monitor your Fortinet security systems, appropriately responding to any threats, performance or functionality issues to ensure that your business is protected at all times.
Our client-centric service is supported by a secure, personalised customer portal, where you can monitor network performance, as well as access all of your business documentation, contracts and SLA information all supported by an experienced member of staff to allow you to continously meet your high expectations.
Our service includes:
- Telephone and Remote Support and online ticket access
- Your own secure customer portal
- Real time monitoring and alerting
- Minor configurations changes
- Firmware updates and upgrades
- AV Management and reporting
- Web Filtering – White/Blacklist management
- Application control
- Bandwidth reporting
- User count reporting
- Health check: Memory and CPU usage with threshold alerting
- Daily device backup
- Configuration change alerting
- Monthly reporting
- Appliance reconfiguration after repair/replacement from Fortinet
- 8×5 or 24×7 service options available.
If you would like to know more about how Nouveau can help with FortiAssist, please fill in the form below: