Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) System. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through to purchase and post-sales. With tools to enhance your company's sales, marketing and customer service processes along with native Microsoft Office Outlook integration, MS Dynamics CRM delivers a fast, flexible and affordable solution.

Nouveau provide the following Microsoft Dynamics CRM Services:

•     Microsoft Dynamcs CRM Software Supply
•     CRM Application Installation
•     CRM Application Customisation
•     CRM Data Migration Services
•     CRM Support
•     Hosted Microsoft Dynamics CRM
•     eCampaign - create email marketing campaigns from within Microsoft Dynamics CRM.

Nouveau Solutions have also developed additional features to Microsoft Dynamics CRM which includes:

• Summary view - summary entity which will allow CRM  users to view all the activities that have occurred on particular Cases/Leads/Accounts/Contacts/Opportunities, in a consolidated view.
• Self Service Portal- A customer facing Self Service Portal enabling organisations using Microsoft CRM, to extend their customer service and support functions to the web to achieve more effcient support and services as well as providing higher customer satisfaction and self sufficiency 

Microsoft Dynamics Benefits:-

Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.

Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.

 

Analytics - Helps You Benefit From Your Business Data
The MS Dynamics CRM allows you to capture timely and actionable insights into your business - Information you can understand and put to work quickly is key in your competitive world and, more importantly, turning your data into knowledge.

 
Workflow - Make your business processes more predictable, improve efficiency, and guarantee consistent execution
The Microsoft Dynamics CRM offers the ability to share information across your organisation and stay productive - Collaborate at every level and give everyone access to the business process best practices that can make them more effective and efficient.