Focus on your business, rather than IT issues

"We have worked with Nouveau Solutions for a number of years.  They are our sole point of reference for escalation issues on mission-critical areas of our network which could not be resolved internally.  Their support services are excellent, providing an essential safety net that can always be trusted".                        

Steve Hartigan, IT Manager

"We would just like to thank you for the excellent service you are providing.  It is so refreshing to receive this level of support after our last 'adventure' with our previous computer maintenance company".  Just today we had an urgent situation which I explained to one of your account managers and he went that one step further and it was dealt with within the hour.  Incredible Service!".

Jennifer E Heade, Managing Partner, Neil Beaton & Co

 

Nouveau Solutions have been providing business IT support services for over 14 years to companies of all sizes in and around Berkshire, Hampshire, Oxfordshire, Surrey, Newbury, Middlesex and Greater London. We're conveniently positioned in the heart of the Thames Valley to serve the Reading and Newbury area.  

We understand that no technical support requirement is the same and with this in mind we have developed cost effective IT services and a range of support solutions to accommodate varying business requirements.

We have a variety of IT support services options available to suit, whether you have an in-house IT department and are looking to compliment that resource, or you have a lack of in-company IT expertise and want to outsource all, or part of your IT requirements.

We understand that getting entrenched in IT issues takes you away from the job at hand and disrupts the effective running of your business.  That's why we have developed comprehensive, yet flexible IT support packages, some of which are detailed below:

 
Bronze Support - Basic Support

Bronze support is our entry level small business IT support solution, perfect for UK SME companies which require a cost-effective tech support solution for a fixed monthly fee.  We understand as a small business your ICT infrastructure is fundamental to the success of your business.  Our entry level support services provide you with a professional low cost solution, whilst providing peace of mind that your IT systems are in safe hands.

 
Silver Support - Extensive Support

Silver support provides a cost-effective professional IT support service for companies who want to safe-guard their mission-critical ICT infrastructure.  For a mixed monthly fee, Silver Support provides an extensive level of business IT support, complete with pre-agreed SLA's to provide you with complete peace of mind should a problem arise.  We know how imperative it is that your ICT systems are running efficiently in order to enable your business to operate competitively.  Additionally, should your business demand support over and above the standard options available, you can selected additional options should you require them/or when your business dictates.

Gold Support - Comprehensive Support

This is our most comprehensive IT support option which provides a pro-active service and 24/7 if your business demands it.  Your ICT infrastructure is the life-blood of your business and with this service we would treat your systems as if they were our own.

 
Why Nouveau Solutions?
 

- Access to a network of engineers spanning over 300 years of IT experience

- Unlimited IT Help Desk Service

- Unlimited Telephone Remote and On-Site Support

- Fixed Monthly Costs

- Pro-Active Monitoring of your IT systems

- Monthly reporting

- Adopt new technologies quickly

 
Additional IT services we offer companies are:

 - Software Development

- Disaster Recovery

- Network Design