Focus on your business, rather than IT issues
"We have worked with Nouveau Solutions for a number of years. They are our sole point of reference for escalation issues on mission-critical areas of our network which could not be resolved internally. Their support services are excellent, providing an essential safety net that can always be trusted".
Steve Hartigan, IT Manager
Nouveau Solutions have been providing support services for over 14 years to companies of all sizes. We understand that no support situation is the same and with this in mind we have developed cost effective services support solutions to accommodate varying business requirements.
We have a variety of support services options available to suit, whether you have an in-house IT department and are looking to compliment that resource, or you have a lack of in-house IT expertise and want to outsource all, or part of your IT requirements.
We understand that getting entrenched in IT issues takes you away from the job at hand - that of running your business. That's why we have developed comprehensive, yet flexible support packages, some of which are detailed below:
Bronze Support - Basic Support
Bronze support is our entry level support solution targeted at the small business requiring a cost-effective support solution for a fixed monthly fee. We understand as a small business your ICT infrastructure is fundamental to the success of your business. Our entry level support provides you with a professional service, whilst providing peace of mind that your IT systems are in safe hands.
Silver Support - Extensive Support
Silver support provides a cost-effective professional service for companies who want to safe-guard their mission-critical ICT infrastructure. For a mixed monthly fee, Silver Support provides an extensive level of support, complete with pre-agreed SLA's to provide you with complete peace of mind should a problem arise. We know how imperative it is that your ICT systems are running efficiently in order to enable your business to operate competitively. Additionally, should your business demand support over and above the standard options available, you can selected additional options should you require them/or when your business dictates.
Gold Support - Comprehensive Support
This is our most comprehensive support option which provides a pro-active service and 24/7 if your business demands it. Your ICT infrastructure is the life-blood of your business and with this ervice we would treat your systems as if they were our own.
Why Nouveau Solutions?
- Access to a network of engineers spanning over 300 years of IT experience
- Unlimited Help Desk Service
- Unlimited Telephone Remote and On-Site Support
- Fixed Monthly Costs
- Pro-Active Monitoring of your systems
- Monthly reporting
- Adopt new technologies quickly
Additional services we offer companies are:
- Software Development
- Disaster Recovery
- Network Design
Click here to view Support Matrix
