CHARTERHOUSE DEPLOYS WIRELESS CAPABILITY TO FINALISE CONVERGED INFRASTRUCTURE STRATEGY

Charterhouse was looking to replace an outdated networking, server and storage infrastructure with a robust, high-performance solution to support mission-critical applications and enhance the learning experience.

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Aspen Healthcare increases bandwith by 1,000 percent at cancer centre London

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Hayden Bakeries

Nouveau Solutions took over the IT Support for Hayden’s Bakeries during the end of last year.   Hayden’s Bakeries had outgrown their existing IT infrastructure and were seeking a scalable solution which would grow with their business.

Nouveau Solutions suggested consolidating their existing servers and deploying virtual servers to increase server efficiency and capacity.  In addition, Windows Essential Business Server 2008 operating system was also recommended.   

“Nouveau Solutions got to grips with our new infrastructure very quickly and the technical support we receive is superb.  Alongside this they have continually offered advice on steps to improve the overall IT solution.  We have now outsourced all our network and server IT support to them and would recommend them without hesitation”.  Samuel Mackwell, IT Manager

We recently received the following letter from one of our support customers, The Hempel Hotel - a stylish and sophisticated 5-star London luxury boutique hotel.

Working in the hospitality business makes you aware of the fact that customers often find it easier to complain then to share that they are happy or even impressed with the service they are receiving. As I know, I can often be a customer who knows what she wants; I want to ensure that I also share when I'm happy or as in this case impressed.

 
Nouveau Solutions has been our IT Support Company for a good few months now and so far I've been very happy with the high level of customer service I've received. Whether it's Dave coming to see us on our "1 day a month on site" or it's Nathan or Edward over the phone, your team is always helpful, gracious and very proactive and willing to think with me. I was most impressed by Steve last week. We had been on the phone several times that day in regards to viruses on my computer and I had expressed that I felt concerned with the situation. At about 5.30pm Steve and I had agreed that we would pick up on this subject again tomorrow. At 5.45pm I dialled the number of the helpdesk, while the phone rang for the 1st time, I realised the time and hung up, thinking: "I'll call tomorrow." Within 5 minutes Steve was on the phone to me checking if it was me who'd just called and if I was ok? That is AMAZING Customer service and I will use that as an example moving forward.

 
Alexandra Drost

Revenue Manager

www.the-hempel.co.uk

The deployment of the latest generation broadband technology has transformed the communications link between their permanent homes in Stratford and London and delivered benefits right across the company, from stage to boardroom.

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With a student population of 8,000 enrolled in a variety of part-time and full-time courses, and tutored with the support of over 700 teachers and staff.  Pembrokeshire College is a thriving centre for further and higher education in Wales.  Within it's large campus environment, Pembrokeshire College maintains a range of learning facilities in addition to a purpose-built 'Innovation Centre' where start up businesses led by young local entrepeneurs are 'incubated' and supported with advanced and secure communications capabilities.

 
Matthew Marl, IT Manager explains "Our network hosts 1,400 of our own PCs and laptops in addition to many more devices brought in and used by students.  The traffic loads can be very large at peak times, particularly for users who want to use the internet.  Matthew sought to compliment the existing firewall with network-based AV protection.  The addition of an AV 'module' to the Cisco set-up however resulted in a severe decrease in internet access speed.  At peak times, like the daily lunch hour, the entire system would often fail and have to be rebooted which had big knock-on effects.  The IT team needed to relieve this bottleneck and deliver a return on the large investment made in the College's 34 Mbps link.

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Founded in 1967 the Watermill Theatre in Newbury has progressed into the top league of regional UK theatres with many shows produced at the theatre transferring to London or touring throughout the UK or overseas.

 
The Watermill decided that their incumbent platform was inhibiting the business from growing and needed to fully exploit online marketing techniques that would enable them to communicate with a wider audience in order to increase overall ticket sales.

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"Nouveau has taken the time to really understand the issues and problems facing the Entertainment and Events sector, so much so that they built an excellent extension to Microsoft Dynamics CRM that handles the end-to-end ticketing/reservation process.  NEAT is designed to specifically address the complex needs of the sector by simplifying tasks, improving workflows and delivering competitive advantage.  The combination of Microsoft's software and Nouveau's expertise is something that could change the game for this sector".

Jason Nash, Microsoft UK