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Maintenance & Support (even our standard support is Premier)

PREMIER support from Nouveau Solutions offers you so much more than the traditional contracts offered by other companies. We know that the time you spend internally trying to rectify 'IT' issues is costing you time, money and hassle . . . we take that pain away.

Our help desk service solves 85% of all issues over the phone or via remote support for clients with a support contract. This speedy result can be invaluable to your business as it means that you can get on with your own work much faster. Our expert advisors are available to help on all your IT related issues.
For IT problems which cannot be fixed over the phone, our help desk service enables you to report a problem quickly and easily. We can start to diagnose and act on your problem immediately and you will have the reassurance when you first report an issue as vital to your smooth running that rapid action is being taken. Our efficient help desk systems ensure accurate job tracking and escalation throughout to give you the fastest resolution possible.

Premier Support Download PDF file

How do we do that?

  • We've provided support services for 14 years
  • We know exactly what we are doing
  • Our Technical Consultants are all qualified
  • We are quick to respond.
  • We are friendly, approachable and efficient.
  • We have lots of customers who are happy to promote us.
  • We are lot more that a support company.

What we include in our PREMIER Support

New Item

  • All the Hardware Components and Labour to carry out a repair (no additional charges)
  • Support for the Servers, Workstations,Operating Systems, email, Internet, Firewall and Network.
  • Telephone Support.
  • Remote Support via VPN connection.
  • On-site support.
  • Reactive alerting and Monitoring on your critical pieces of equipment.
  • Friendly Engineers.

How quick are we to respond

New ItemWe will respond to your fault call within two hours
(subject to hours of cover) If a rectification cannot be achieved within a further hour and engineer will be dispatched to your site tobe with you within 4 Hours if it is a Server or Infrastructure issue or 8 Hours if it is Workstation.
Response times can be extended via Nouveau's support upgrade policy.

Response times can be extended via Nouveau's support upgrade policy.

Enquiry Form

To contact us about this or any other service or product, please call us on 0845 055 6066, email us at sales@nouveau.co.uk or fill in our online enquiry form.