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Premier + support from Nouveau Solutions offers you so much more than the traditional contracts offered by other companies. We know that time spent by you trying to rectify 'IT' issues internally is costing you time, money and hassle . . . we take that pain away.

How do we do that?
We've provided support services for 14 years and we know exactly what we are doing, our Technical Consultants are all qualified, friendly and keen to help. Support is only part of what Nouveau Solutions does, we also provide complete solutions that run businesses, from telephony to deploying CRM solutions, from software development to email platforms. We know how critical your computer systems are to the business and we respond as if they were our own problems.

Premier+ Download PDF file

  • All the Hardware Components and labour to carry out a repair (no additional charges).
  • Support for the Servers, Workstations, Operating Systems, email, Internet, Firewall and Network.
  • User support on day to day IT Issues.
  • Telephone Support.
  • Remote Support via VPN connection.
  • On-site support.
  • Reactive alerting and Monitoring of your critical pieces of equipment.
  • Monthly reporting on system performance along with recommendations.
  • Ownership of performance and resilience.
  • Friendly Engineers.
  • Regular performance meetings.
  • Optional upgrade of regular day or day visits to carry out system housekeeping tasks.

PREMIER+ gives you the option of outsourcing the responsibility and performance of your IT infrastructure to our Technical Services team at Nouveau Solutions. We aim to maximise your infrastructure capability and reduce downtime - whilst letting you and your staff get on with your work.

A properly integrated and fully functioning IT infrastructure enables you to work smarter - in many cases this is worth the cost of a support contract alone.

Your IT infrastructure is not just a collection of individual computers and other machines - rather it is a whole system that needs maintaining, configuring, de-bugging, patching, updating, upgrading and importantly, log checking to spot potential pit falls and problems before they become major issues.

Therefore it makes sense to have your whole IT infrastructure managed, not just little bits of it when there is a problem.

To contact us about this or any other service or product, please call us on 0845 055 6066, email us at sales@nouveau.co.uk or fill in our online enquiry form.