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Microsoft Dynamics CRM 4.0

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.

Why Nouveau

Nouveau Solutions work with companies and organisations offering IT Business Solutions to improve processes, reduce costs and increase revenues. This is carried out through a process of consultancy and the implementation of specific business solutions.

One of our key strengths is the pragmatic approach to reviewing and working with you to align your IT to your business strategies and goals.

We are proud of our six-fold Microsoft Gold Partner status and are uniquely positioned to assist companies both with the scope and implementation of Microsoft Dynamics CRM.

Nouveau Solutions have developed specific vertical solutions for finance, property management and the utilities sector.

  • Customised Microsoft Dynamics CRM for the Utility Industy Sector

Nouveau Solutions have also developed additional features to Microsoft Dynamics CRM which includes:

  • Summary View - summary entity which will allow CRM users to view all the activities that have occurred on a particular case/Leads/Accounts/Contacts/ Opportunities in a consolidated view.
  • Self Service Portal - A customer facing Self Service Portal enabling organisations using Microsoft CRM, to extend their customer service and support functions to the web to achieve more efficient support and services as well as providing higher customer satisfaction and self sufficiency.

Nouveau provide the following Microsoft Dynamics CRM Services

  • Microsoft Dynamcs CRM Software Supply
  • CRM Application Installation
  • CRM Application Customisation
  • CRM Data Migration Services
  • CRM Support

Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.

Sales: Get more leads and close more business

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster.

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability.

Analytics - Helps You Benefit From Your Business Data

Capture timely and actionable insights into your business - Information you can understand and put to work quickly is key in your competitive world and, more importantly, turning your data into knowledge.

Workflow - Make your business processes more predictable, improve efficiency, and guarantee consistent execution

Share information across your organisation and stay productive - Collaborate at every level and give everyone access to the business process best practices that can make them more effective and efficient.

Click here for an interactive demonstration of the system

To contact us about this or any other service or product, please call us on 0845 055 6066, email us at sales@nouveau.co.uk or fill in our online enquiry form.