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CUSTOMER SERVICE

No one is closer to your customers than your customer service team. They are the frontline of support and when they can do their job well, they can foster relationships that help your business thrive.

With Microsoft Dynamics™ CRM you’ll not only build stronger relationships with your customers—you’ll actually reduce costs inherent in providing excellent customer support. And the familiar, intuitive interface and advanced productivity features of Microsoft Dynamics CRM, helps customer service representatives rapidly address customer service issues.

Microsoft Dynamics CRM Benefits Your Customer Service Relationships

Be more responsive to each customer, with access to up-to-date information within an environment you already know and use—Microsoft Outlook.

Microsoft Dynamics CRM gives you integrated features that automate and streamline customer service processes so your company can more accurately identify, learn about and serve each customer more quickly and profitably.

MANAGE WORK MORE EFFICIENTLY

Microsoft Dynamics CRM delivers customer service functionality either as a natural extension of Microsoft Outlook or in a customised user interface. Manage the total customer service experience all from a single business application.

DELIVER SUPERIOR CUSTOMER SERVICE

Use advanced organisational case management to quickly create, manage, and resolve service issues with streamlined access to Service Level Agreements (SLA), case history as well as problem diagnosis and resolution information.

AUTOMATE SERVICE PROCESSES

Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

RESOLVE ISSUES QUICKLY AND ACCURATELY

Improve your first-call resolution rates using a searchable, shared knowledge base of information organised by product and service category.

FIND AND SCHEDULE QUALIFIED SERVICE PROFESSIONALS

Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.

CONTINUOUSLY IMPROVE CUSTOMER SATISFACTION

Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.

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