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Attentive™ CSD - Customer Satisfaction Dynamics

Empowering Microsoft Dynamics with customer feedback

Attentive™ customer satisfaction dynamics is an innovative Microsoft dynamics CRM enhancement that empowers Microsoft Dynamics with ongoing customer feedback. Your Dynamics CRM becomes customer attentive and focused, always aware of your customers' opinions and perceptions regarding your company's products, and the quality of the customer service and experience you are providing.

“After spending hundreds of millions of dollars in implementing CRM, I promise you, there’s not a singe CRM implementation today that can tell you what the customer really wants.” Esteban Kolsky, Senior Research Director, Gartner Research

The Solution

Attentive™ CSD is a Microsoft Dynamics CRM accessory, derived from Ransys’ Attentive Proactive Feedback solution. Attentive™ CSD enables your CRM to monitor and integrate ongoing customer feedback, transforming it into a customer attentive system. Attentive CSD enables Dynamics CRM to listen to what customers are actually saying and automatically initiate and generate the eliciting of 3 types of customer feedback:

  1. Event driven feedback following contact with customer, to verify quality and other directly related issues.
  2. Periodic in depth customer satisfaction survey, in which pre-determined groups of customers participate in a survey at known, predetermined intervals.
  3. Ad hoc market research surveys based available on Microsoft Dynamic CRM.

Attentive™ CSD is a user friendly, easy to install Microsoft Dynamics CRM enhancement, fully compatible with all relevant IT environments. It significantly enhances and upgrades your Microsoft Dynamics CRM system.

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Main Features

  • Incorporates survey management engine into Microsoft Dynamics CRM
  • Feedback data collection and management
  • Data collection according to CRM defined business practices
  • Feedback conducted via E-mail, telephone and Mobile
  • All results automatically exported to Excel and SPSS files

Main Functions

  • Incorporates survey management engine into Microsoft Dynamics CRM
  • Feedback data collection and management
  • Data collection according to CRM defined business practices
  • Feedback conducted via E-mail, telephone and Mobile
  • All results automatically exported to Excel and SPSS files

To contact us about this or any other service or product, please call us on 0845 055 6066, email us at sales@nouveau.co.uk or fill in our online enquiry form.